- SHIPMENTS FROM MONDAY TO SATURDAY
- DELIVERIES IN 24 H-72 H
- FREE FROM 43 € (SPAIN AND PORTUGAL)
You can track your order on the carrier's link: More info
Frequently asked questions
When will I receive my order?
The delivery time for Komvida orders is 24-72 hours (working) from the time you place your order.
We currently work with two carriers:
SEUR FRÍO for orders from Spain and Portugal + some areas of Madrid
PAACK FRÍO only for orders from some areas of Madrid
Click here to see if your order will be delivered by PAACK or SEUR.
As you can see, all our deliveries are cold to ensure that your Komvidas retain all their properties and flavor.
If your order is sent with SEUR COLD, it arrives in 24-48 hours (working hours), deliveries are from 8 to 14 from Tuesday to Saturday*.
If your order is shipped with PAACK cold, it arrives in 48-72 hours (working hours), deliveries are from Monday to Saturday*, and you can choose which time slot you prefer to receive your order:
Between 10:00 and 14:00
Between 14:00 and 18:00
Between 18:00 and 22:00
*Estimated delivery date may be affected on holidays.
How can I track my order?
On this page! You can enter your order email and the tracking number of your order is a number similar to this "3626...". You can find it at You will find it in the email we have sent you with the subject "Order #9999 is on its way". If you haven't received this email yet, it's because the kombucha masters are still preparing your order. preparing your order.
What should I do if my order is delayed?
By tracking your order you will be able to see the status of your order and if there has been any incident during the delivery. You will be able to solve it directly with the carrier or you can contact us so we can help you. contact us so we can help you.
The delivery time for Komvida orders is 24-72 hours (working) from the time you place your order. Please note that holidays (Easter, Christmas ...) may affect delivery dates.
What should I do if I have had an incident with my order?
It may happen that, unfortunately, at some point during the trip, there is an incident and the package does not arrive in perfect condition. If you receive your order in a broken, wet or badly wrapped cardboard box, please do not accept the goods, please do not accept the goods.
In the event that, once you receive the package, you notice that any product is deteriorated, damaged or broken, does not arrive refrigerated, is different from what you ordered or arrives partially, please contact us as soon as possible at . partially, please contact us as soon as possible at email@example.com.
In these cases, it is important that you keep both the package and the products and take photos of them to assess possible damage (photos of the labeling, the outer packaging and the inside of the package).