- SHIPMENTS FROM MONDAY TO SATURDAY
- DELIVERIES IN 24 H-72 H
- FREE FROM 43 € (SPAIN AND PORTUGAL)
You can track your order on the carrier's link: More info
Frequently asked questions
When will I receive my order?
The delivery time for Komvida orders is 24-48 hours (working) from the time you place your order. Delivery time is from 8:00 a.m. to 2:00 p.m. from Tuesday to Saturday*.
We ship to mainland Spain, Portugal and France. Our deliveries are always cold, so that your Komvidas keep all their properties and flavor from the moment they leave Fregenal, until they arrive at your home.
On this page, by adding your email and order number, you will be able to track your order in real time. In addition, the carrier will update you via email about the exact delivery date of your order.
*The estimated delivery date may be affected on holidays. We will always notify you via email in these cases and of course, the cold chain will continue to be respected at all times.
How can I track my order?
On this page! You can enter the email with which you placed the order and its tracking number (e.g. #434578). You will have received an email with the subject "Order #999999 is on its way", where you will see the tracking of your order and if you haven't received it yet, the kombucha masters are still preparing your Komvidas.
What should I do if my order is delayed?
By tracking your order you will be able to see the status of your order and if there has been any incident during the delivery. You can solve it directly with the carrier or you can contact us so we can help you. contact us so we can help you.
The delivery time for Komvida orders is 24-72 hours (working) from the time you place your order. Please note that holidays (Easter, Christmas ...) may affect delivery dates.
What should I do if I have had an incident with my order?
It may happen that, unfortunately, at some point during the trip, there is an incident and the package does not arrive in perfect condition. If you receive your order in a broken, wet or badly wrapped cardboard box, please do not accept the order, please do not accept the order.
In the event that, once you receive the package, you realize that any product is damaged, damaged or broken, does not arrive refrigerated, is different from what you ordered or arrives partially, please contact us as soon as possible at . partially, please contact us as soon as possible at firstname.lastname@example.org.
In these cases, it is important that you keep both the package and the products and take photos of them to assess possible damage (photos of the labeling, the outer packaging and the inside of the package).