Privacy policy

At Komvida Kombucha, S.L. (hereinafter and for short we will refer to the company as "Komvida") we want to give you all the details about how we take care of the personal data that you provide us with in your relationship with us, whether as a mere user of our website https://komvida-store.myshopify.com/ or as a purchaser of our products. From now on, when we refer to https://komvida-store.myshopify.com/ we will refer to it as the "Site".

 

When you contact us by sending us an email to hola@komvida.com, when you include your email address in the section of the Page for subscription to our newsletter or when you register as a registered user or make a purchase on our site as a guest, you agree to our privacy policy and the details contained in this document. Likewise, as a User (as described in the Legal Notice), you guarantee that the information provided is true, accurate, complete and updated, being responsible for any damage or harm, direct or indirect, that could be caused as a result of the breach of such obligation.

In accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 of 27 April (hereinafter referred to as the "GDPR") we must provide you with information regarding the processing of your data that we are going to carry out so that you have all the necessary information to give us your valid consent. It is therefore essential that you read the following information carefully.

 

What will we process your data for?

By freely providing us with your personal data when you do any of the actions we have indicated above, either as a guest or as a subscriber, you accept that the personal data provided or to be provided in the future to Komvida, an entity with registered offices in Fregenal de la Sierra (Badajoz - C.P.: 06340), in the Frexnense industrial estate, plot 31, will be processed in its capacity as data controller for the following purposes:

 

• Manage the reason for your enquiry or reason for contacting us.
• Send you our newsletter.
• Manage the relationship with you as a customer.

 

The personal data that you provide us with in the different forms provided for this purpose are used legitimately for the execution of the projects and services that we offer at Komvida, for the fulfilment of our legal obligations or as a consequence of your having given us your consent for this purpose. These data allow us to maintain the relationship with users, as well as the management, administration, provision and improvement of our activities, and without them, we could not provide services. Thus, if you do not want us to process your data, you will not be able to use our services.

 

Also, if there is a contractual relationship or if you have given us your consent, we will send you information about our projects and services. If you do not want to receive any information about us or at any time you want to stop receiving it, please let us know by sending an email to the address hola@komvida.com, or by mail to the address of Komvida that we have indicated above.

 

In order to be able to offer you services according to your interests, improve your user experience, etc., we will create a "user profile" based on the information you provide to us. Based on this information, we may make automated decisions to improve the service we offer, to give you recommendations or to send you information related to your interests. You can always object to such automated processing.

 

In addition, and for the sole purpose of fulfilling these purposes, we may contact you by email or via WhatsApp and SMS, as set out in our Terms and Conditions of Purchase.

How do we have the right to process your data?

The legal basis for processing your data will depend on the role you play and the way you interact with us, whether you are a beneficiary, a user of our services, a person providing services for a supplier or client, etc. In any of these cases:

 

• We need to process your personal information in order to provide services to you, for the purposes described above.
• When you have given us your consent to use your data in a particular way by explicitly ticking a consent box when completing a form.
• For legitimate interests, for the management of the company and our services, provided that these interests are not overridden by your rights. In this respect, Komvida pursues several legitimate interests when using your personal data:

• To improve and personalise the experience and the information provided to users of the Site.
• Improve and personalise the projects and services developed by Komvida. 
• Ensuring the security of projects and services.
• Ensure the protection of users. 
• Develop new projects and services for the benefit of users.

 

Which recipients may receive your data?

 

We will only disclose your personal data if we are obliged to do so by law or if you have given us your express permission beforehand.

On the other hand, in order to develop and improve our activities, we need to work with companies that process your data on our behalf (hosting providers, email providers, courier companies, etc.), partnersetc.), as part of the provision of the services we have contracted with them, with whom we sign the corresponding data processor contracts and with whom we require them to comply with the regulations on personal data.

 

Will data be transferred internationally?

Komvida will not directly transfer your personal data outside the European Economic Area ("EEA"). However, some of the service providers we contract with may be located outside the EEA. In this sense, from Komvida we have checked that they comply with the highest standards in terms of privacy and security and we have implemented guarantees recognised by the RGPD. 

 

Specifically, the data may be received by Shopify as an e-commerce platform service provider, which manages the processing of personal data through a company located in Canada, a country that has an adequacy decision from the European Commission and is therefore recognised as an eligible country. 

 

Komvida has also contracted a number of services with the US-based provider Klaviyo. The relevant Standard Contractual Clauses have been signed. Standard Contractual Clauses. For more information on these guarantees, please contact the following address: https://www.klaviyo.com/privacy/dpa

How long will we keep your data?

 

For each processing operation for which you have given us your consent, we will retain the data for as long as is necessary to ensure the provision of the service and to comply with our legal obligations.

 

The personal data provided will be retained for as long as you maintain a relationship with us and continue to subscribe to our Site; until you request to unsubscribe and delete your data; for a period of 6 years from the last confirmation of interest; etc.

 

You can request the cancellation of the newsletter at any time. Once you have unsubscribed from the newsletterWe will block your data and keep it only if we are required to do so by applicable law.

 

You may request cancellation of your account at any time. Once your account has been cancelled, we will block your data and retain it only if we are required to do so by applicable law.

 

How do we keep your data?

 

In compliance with our obligation to maintain secrecy regarding the personal data collected, as well as our duty to safeguard them, we undertake to adopt the necessary security measures to prevent their modification, alteration, loss, processing or unauthorised access, in accordance with the provisions of the RGPD.

At Komvida we recognise and take our responsibility to protect your personal data very seriously. That is why we maintain the security levels of personal data protection in accordance with the RGPD and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, and we have established all the technical means at our disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data you have provided us with, without prejudice to informing you that security measures on the Internet are not 100% impregnable.

However, the security of your information also depends on you. You are responsible for maintaining the confidentiality of the password you use to access the services offered through the Site. It is important that you do not share your password with anyone.

 

How can you control the management of your data?

 

On the other hand, we remind you that you can exercise, directly or through a representative, the rights of access, rectification, deletion, limitation of processing, data portability and opposition to your data, by written and signed request containing the following information: name, surname(s) of the client, address for notification purposes, photocopy of ID card or passport, and request in which the request is specified, addressed to the following email address rgpd@komvida.com or by regular mail to the address: Poligono Industrial Frexnense, parcela 31, Fregenal de la Sierra (Badajoz - C.P.: 06340).

 

The exercise of these rights is free of charge and, so that you can better understand their meaning, we provide you with more information about them:

 

Law	Content
Access, Rectification and Deletion	You can consult your personal data by accessing your user account in the personal data section or through any of the means of contact provided.
Opposition	In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Komvida will stop processing the data, except for compelling legitimate reasons, for the exercise or defence of possible claims, or to comply with our legal obligations.
Treatment limitation	In certain circumstances you may request that we restrict the processing of your data, in which case we will only retain it for the purpose of complying with our legal obligations.
Portability	In case of application, you can receive, in electronic format, the personal data you have provided us with.
Withdrawal of consent	You may withdraw your consent at any time without affecting the lawfulness of the processing. If you request deletion of your data, we will stop processing your data but please note that we will no longer be able to provide you with services and that, in certain cases where we have the relevant legal basis, we will continue to process your information after you have withdrawn your consent and requested deletion of your information.

 

We also inform you that you have the right to file a complaint with the Spanish Data Protection Agency. https://www.aepd.es/. In any case, due to our strong commitment to privacy, we invite you to contact us directly to solve any question related to your personal data; we will be delighted to be of service to you.

 

Modification of this personal data policy

 

Komvida reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as industry practices, previously informing users through our website. We recommend that you consult this page regularly to review the latest version.

 

The new privacy notice will be effective from the time of its publication. If you do not agree to the revised notice, you may exercise any of your rights or stop using our services. If you continue to access or use our services after the effective date of the revised notice, you agree to be bound by the new privacy policy.

 

In no case will such changes affect the choice you have made regarding the way in which Komvida may process your personal data. If at any time we wish to use your data in a different way to that established at the time of collection, we will notify you by e-mail, requesting your consent.

 

Komvida also reserves the right to terminate the services it provides to those users who do not comply with the legal terms and conditions of use, as well as with the legislation in force.